Frequently Asked Questions
General Questions
We accept walk-ins.
Very accessible
1-3 business days
Read your lease thoroughly and turn in your inventory & condition form & don't forget about the 60-day notice to move.
Credit Card, Debit Card, Checking account & routing number, or WIPS
Through the resident portal.
There is a service fee with each payment.
Yes, but if you don't want to purchase your own policy, we offer a master policy.
Trash, Pest control, Rent Plus, Waiver Program, Community Fee
You put the electric in your name by calling them.
There is no preferred provider.
Can't stay more than 3 days in a row or 14 days in a month without notifying us.
Your current deposit will go towards your final bill in the current unit, and you will need a new deposit for the new unit.
Reletting fee of 85% of the monthly rent and an early termination fee equivalent to 2 months of rent, and you will forfeit your deposit.
Yes, but at market rate plus $250.
Amenities
Pool and fitness center.
10 AM to 10 PM daily
Inside the unit.
Fridge, Dishwasher, Stove/Oven, Microwave, & Washer/Dryer
The Post Office is the only carrier that delivers to the office.
24 Hrs. Entry with code
Treadmills, Dumbbells, Running Machine, Medicine Balls
Pet Policy
$250 deposit, $250 pet fee, $20 pet rent monthly
75 lbs or less and none on the aggressive breed list.
Location
2409 Town Lake Cir, Austin, TX 78741.
Riverside & Pleasant Valley
HEB & Downtown
1-2 miles
Less than a mile.
HEB & Wal-Mart
Carpenter Coffee Bar .2 miles away.
Maintenance
Paint it, clean it, resurface if needed, pest control treatment, change all locks, and replace anything needed.
Submit a work order through your resident portal.
In order, they are submitted with emergencies going first.
Call the emergency line after hours or call the office during business hours.
Interior, yes, but it must be put back the way it was at move-in at move-out. Exterior only patio furniture or plants.
Didn't find an answer?
Our team is always ready to answer your questions.